 |
 |
 |
           |
 |
 |
 |
|
 |
 |
|
|
|
 |
Email Etiquette 1
I thought it might be worth visiting some email etiquette for all as the majority of the readers of this newsletter are now on email. It is important to consider that when emailing people you are on show, whether you like it or not, 24 hours a day, 7 days a week. This is one of my 'pet' subjects on which I speak when giving a public presentation about the Internet. I am constantly amazed at the number of people who have never thought about it, including secretaries, but once it's mentioned they say 'oh, yes, I hadn't thought about that!' Let's face it - many people use email at work AND at home - but who they are does not change.It is best to type messages in full, and do not use phonetic spelling or lots of abbreviated words and half sentences. I know it is common practice on chat programs to shortcut the process, but email is quite different, and these days, generally accepted almost the same as a written letter. The reason not to type email in the shortcut form is that it can become habit-forming and not something you would want to promote to prospective clients, bosses or other business associates. It is important to remember that your 'professionalism' is on show 24 hours a day via email - a small point, but important. Another thing - develop a signature block and let people know who you are and what you do! I have it set as an automatic feature whenever emailing, or replying to email, and sometimes forget to delete it when emailing my parents or other family members - but that doesn't really matter. The thing to remember is that anyone is a potential business associate and letting them know who you are and what you do helps promote your business or your industry. It is a business card that is on show all the time. Third - take notice of the correct spelling of people's names. I've lost count of the number of times that people have replied to an email of mine and spelt my name as either Kathy or Cathy - it's neither. In addition, I'm sure the spelling of your own name is just as important to you and it is quickly noticed when someone spells it incorrectly.It's these little things that make the difference between an average business operator and one who does that extra something - every little thing counts when it comes to attracting clients and associates and keeping them. Taking the time to care about these things and looking after even a client's name goes a long way to developing good business relationships. About The Author Kathie M. Thomas is the secretary you need when you haven't got a secretary. Heading a global team of virtual assistants and home-based secretaries, she assist businesses with their admin and internet needs; kathie@asecretary.com.au
MORE RESOURCES:
Coaching - Google News |
|
|
|
RELATED ARTICLES
We Are Exactly Where We Choose to Be The idea for this month's newsletter came from an unlikely encounter: I recently had lunch with a new friend named Rick Rockwell. You may remember him as the bachelor from the first-ever reality TV show, "Who Wants to Marry a Multimillionaire?"During our meeting, Rick described some of the knowledge he gained from doing the show, along with a few of past his experiences in business, ethics, and of course, primetime romance. How to be Your Authentic Self Most of us play many different roles in the course of any given day. We could be Mom, Boss, Employee, Student or Friend, to name just a few. Unleash Your True Potential Some time ago I attended a birthday party and met a young guy who just happened to be 30. I say young because when you're 47, that is a young age!He told me about his career in a major corporate company where he's been working for the past 3 years. How to Make $100,000 as a Personal Trainer In the movie, "The Gladiator," Emperor Commodus' rose to power early on because he realized what was most important to the people of Rome. Most would believe influence would be gained by the accumulation of wealth and fame. Strategic Checklists I've been through a couple of checklists in the past few days, and it's reaffirmed my faith in their effectiveness as a communication tool.Now, there are at least a couple of ways we can look at checklists in a communication context. Could You and Your Business Benefit from a Business Coach or a Consultant? The surprising answer is "probably". Most individuals don't realize that a certified business coach or business consultant can add enormously to their home based or more traditional type business. A Quick Checklist for Improving Your Life 1. Learn About YouIf you don't know who you are and why you think and act the way you do, it's gonna be really difficult to make any positive changes in your life. Executive Coaching The higher you climb the ladder in this organization, the less chance you have of getting feedback about your performance. The working rule of thumb is "the farther up you go, the stranger things get," especially in the way you are reviewed and rewarded. Its Story Time! - Find the Power Within, or The Truth About Dogs I heard a story recently, and wanted to share it with you. It goes something like this:Once upon a time. Use a Journal for Self-Discovery and Self-Expression As a therapist, I often suggest to clients that they explore their feelings and thoughts by keeping a journal. Sometimes clients ask for a bit of direction with this process. Do You Dither in Your Job Search? I looked up the definition of "to dither" before writing this article. It is to be agitated and in a nervous state. 3 Secrets to Developing Superior People Skills 1. If What You Are Doing Is Not Working Change Your ApproachWhen I was in school I always had a small group of close friends but I never found it easy meeting new people. Coaches, Do You Make These 7 Deadly Cash Flow Mistakes in Your Practice? Managing cash flow is every small business owner's most important function. Avoid these seven deadly mistakes to make sure you aren't creating cash flow problems in your coaching practice. Handling Disappointment Disappointment is an inevitable part of home-based business. Clients won't pay, bids fall through, or business associates don't come through on their promises or act unethically. Build Your People Skills How would you like to get along even better with others in your personal relationships and in the workplace? Getting along well with people sounds kind of general and is difficult to do much about, so let's break it down into some manageable and specific skills. By building the following skills, you will get along well with others:1. How Do You Build Momentum in Your Business and Life? A few weeks ago at a "Leadership from the Ground Up" conference, Donald Trump spoke about the ingredients for success. I found his topic on momentum very intriguing. Transitions: Moving Through Change With Grace MOVING THROUGH CHANGECreating any major change in our lives can also create feelings of discomfort. Tiredness, confusion, and uncertainty are among the many emotions that can be experienced. Dealing Effectively with Midlife Issues In this article we would like to help you explore the challenges and opportunities that come at midlife. You will have an opportunity to take a look at issues that are specific to the Baby Boomer generation. Hows Your Self-Talk? You know, what are you saying to yourself? There's always something going on in there. Do you make positive statements about yourself to yourself or are you beating yourself up with your own words?"Know thyself" is a statement that comes to mind. COACHING: When it's Beyond Oprah and Dr. Phil How many more servings of the daytime self-help salad will it take to sooth your appetite? To actually get your life to where you want it to be? To actually start seeing changes for yourself rather than just on the tear-filled faces of Oprah's latest guests?How about the alternatives? If you stick with TV then you will likely wind up in frightening dead ends with the likes of Jerry, Ricky and Montel. So, you read a few more Chicken Soup books, listen to another Anthony Robbins seminar and double up on the appointments with your shrink.
|
 |